FAQ's
frequently asked Questions
We hope to be able to answer some of your questions about our website and our products. If your question or answer is not listed here, please use the 'Contact Us' tab in the menu above and we will get in touch with you as soon as possible.
How can I contact you?
You can contact us using the "Contact Us" tab in the menu above. We aim to respond to you within one working day.
I can't see the item I'm looking for?
If you cannot find the exact item you are looking for, please use the "Contact Us" feature and we will try to help you.
An item says "coming soon", how do I know when it's available?
If an item says "Coming Soon," you can enter your email address on the product page. If the product is available, an email will be sent to you when the item is available. You can contact us using the "Contact Us" function and we will be able to provide you with an approximate availability date.
Do I need to create an account to purchase from the website?
An account is not required to purchase from us. However, registering an account with us makes it easier to order from us again in the future as we manage your information safely and securely.
Which payment methods are accepted?
We accept Visa, Mastercard, American Express and Apple Pay through our payment partner Shopify Payments. We also accept payments via PayPal.
Are my payments secure?
Shopify Payments is certified as Level 1 PCI DSS Compliant, which is the payment card industry's highest level of data security standard. We also perform registered card address and security code checks (AVS, CV2) and 3D Secure verification (Verified by Visa, Mastercard Securecode & American Express Safekey). Our payments are protected by an SSL certificate that uses industry-standard 128-bit encryption technology. This is the same level of encryption used by major banks to keep your information safe.
Where do you deliver to?
We deliver to mainland UK and the following countries in Europe:
Aland Islands
Albania
Andorra
Armenia
Austria
Belarus
Belgium
Bosnia and Herzegovina
Bouvet Island
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Faroe Islands
Finland
France
Georgia
Germany
Gibraltar
Greece
Greenland
guernsey
Hungary
Iceland
Ireland
Italy
Kosovo
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia, Republic Of
Malta
Moldova, Republic of
Monaco
Montenegro
Netherlands
Norway
Poland
Portugal
Romania
San Marino
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
Ukraine
Vatican City
If you are unsure whether we will deliver to you or have any other questions, please use the 'Contact Us' feature.
Are your toys safe?
All our toys are tested according to the European safety standard (EN parts 1, 2 and 3).
What is your return policy?
Please visit our returns policy page for return details.
How can I stay updated about my order?
You can keep up to date through your account, email and SMS.